Refund Policy

Refund Policy

HOUSE OF VAAREE PRIVATE LIMITED

RETURN, REFUND, EXCHANGE, CANCELLATION AND PARTIAL COD POLICY

GENERAL
House of Vaaree Private Limited, a company incorporated under the laws of India, having its registered address at 630, C2, DHI Innovations Park, Creative Block, Arakere Bangalore, South Karnataka – 560076, India (hereinafter referred to as the “Vaaree”, “we”, “us” or “our”) is an e-commerce platform for sale of home furnishing and décor by third party sellers (the “Product(s)”) through the website/mobile application which Vaaree provides (collectively referred to as the “Platform”).

The term “Customer(s)” or “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the Website and/or purchases the Products on the Website.

Vaaree’s return and exchange policy gives you the option to return Product(s) purchased on Vaaree for specified reasons as per the Policy within the specified return period.

Our Customers are valued not only at the time of sale but also through the subsequent stages of returns & refunds. We aim to provide the best Customer experience to our Customers beginning from placing an order to initiating a cancellation/return/refund.

This Return, Refund, Exchange, Partial COD and Cancellation Policy (the “Policy”) sets out Vaaree’s procedures and policies in accepting: (a) return, (b) refund, (c) exchange, (d) partial COD, and (e) cancellation.

APPLICABILITY OF POLICY
By purchasing or initiating a request for purchase of Product(s) through Platform, you agree to be bound by the terms contained in this Policy as well as respective return policy mentioned in the Product page. If you do not agree to the terms contained in this Policy, you are advised not to transact on Vaaree Platform. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

RETURN
Returns are provided by respective sellers directly under this Policy, where in sellers offer returns subject to each product listed.

All Products listed under a particular category does not have the same return Policy.
For all Products, the returns/replacement Policy provided on the Product page supersedes the Policy.

Please refer the respective Product's applicable return/replacement policy on the Product page. All return Products will be checked by the pick-up personnel. Pick-up personnel post the basic inspection of returned product, has the right to reject the return.

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, you can request for returns at https://vaaree.com/account or in the app. The turnaround time for the processing of returns would be within 10 business days from the date of request.

Please send images of the Product as received while raising the return request. Vaaree will issue a refund for the cost of the goods as per the claiming refunds Policy mentioned below. In cases where a Product accessory is missing, damaged, or defective, the seller may opt to replace the accessory, at the seller’s discretion. Additionally, Vaaree is not liable for any defaults committed by its partners or sellers.

Vaaree is not responsible for any default of Products placed in return as these Products are dispatched by the sellers listed on the platform. Any issue or liabilities arising from such Products shall be the sole responsibility of the respective sellers of the Platform.
Please note customers only get one free replacement if the product delivered is not damaged. In case the customer wants to replace again because they did not like the Product, shipping charges as shared by the company to be borne by the customer.

PARTIAL CASH ON DELIVERY
“Partial Cash on Delivery” or “Partial COD” refers to a payment facility offered by Vaaree whereby the customer pays a nominal portion of the total order value (“Prepaid Amount”) online at the time of placing the order, and the remaining balance (“Remaining Amount”) is collected by the logistics partner (engaged by Vaaree) at the time of delivery.

Products eligible for Partial COD is determined based on product type, order value, customer location, and/ or at Vaaree’s sole discretion.

Payment terms of Partial COD:

- The customer shall pay the Prepaid Amount through an authorised online payment gateway at the time of checkout.
- The Remaining Amount shall be payable to the delivery partner at the time of delivery, in cash or via any other payment modes supported by the delivery partner.
- The Remaining Amount will be displayed on the (i) order confirmation page, (ii) shipment label (AWB), and (iii) on the tracking page.
- Cash on delivery (“COD”) convenience fee shall not be applicable on Partial COD orders. However, Vaaree reserves the right to introduce or revise a Partial COD convenience fee at any time, without prior notice, and such fee (if applicable) will be displayed at checkout.
- Vaaree reserves the right to modify, revise or discontinue the Prepaid Amount requirement, including the applicable percentage or minimum value, without prior notice.
- Partial COD is only available in select serviceable locations. Certain remote, high-risk, or conflict zones may be excluded from the Partial COD facility at Vaaree’s discretion. In such cases, customers may use other available payment methods.
Eligibility:

- Partial COD availability is subject to customer account history, including past RTO conducts, pincode-level logistics feasibility or any other eligibility criteria determined at the sole discretion of Vaaree.
- Vaaree reserves the right to enable, disable, restrict or suspend the Partial COD for any customer or location based on internal risk parameters, including for any customer who has previously rejected or failed to accept COD/Partial COD orders, and other operational considerations.
- Vaaree may modify, suspend, or discontinue the Partial COD facility at any time, without prior notice, at its sole discretion. Vaaree is not liable for any loss or inconvenience caused due to the unavailability of the Partial COD facility in certain locations or for certain customers.
- Vaaree is not liable for any loss or inconvenience caused due to the unavailability of the Partial COD facility in certain locations or to certain customers.
RETURN PICK-UPS AND PROCESSING
Maximum Retail Price (“MRP”) tag should be clearly visible and non-detached from the Product, the Product description/bar code should match with the MRP tag attached.
Whatever items are being delivered with the Product (including any in-the-box accessories, ancillary items (free), and combos (if any)) should be returned to the return pick-up personnel with the complete packing in which the Product was delivered.

The Products should be unused, unwashed, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Original packaging of the Product should not be damaged. The return pick-up personnel will refuse to accept the return if any of the above conditions are not met.

RETURN PICK-UP POLICY
At Vaaree, we offer our customers a convenient, hassle-free, return pick-up Policy. Our Policy is thoughtfully designed to ease up the entire pick-up process, save time and make you feel reassured about your order:

You can submit the request via the website here or email us at help@vaaree.com within Product return timeline specified (as per the Product page) from the date of delivery.

Please mention your order number and share Product images along with the reason for return to help us quickly process your returns.

Please ensure that the returned Product is unused, unwashed, undamaged and is in a saleable condition. We request you to maintain the original packaging of the items to be returned, including the Product tags.

The pick-up delivery personnel will do a basic quality check for the Product. If the quality check fails, the delivery personnel reserve the right to refuse the pick-up. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

The items for reverse pick up will be picked up within 4 business days from the date of request. After the receipt of item(s), if the Product passes the basic quality check as per clause 5 of the Policy, then your request for returns would be processed.

CANCELLATION OF RETURN REQUEST
A request for return once made can be cancelled by contacting Customer service at
help@vaaree.com. In case the logistics service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the Product.

CLAIMING REFUNDS

For Credit Card/Debit Card/Net banking Transactions:

- As the charge on your credit card / account would have already been done online at the time you made the purchase and authorised the payment, we will provide a refund into the original mode of Payment.
- In the case of refunds, banks normally take up to 7 business days to process a refund once it has been successfully initiated from our end.
- Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
For COD (Cash on Delivery) Transactions:

- Refunds can happen via Vaaree Credits or Transfer into the customer;s bank account.
- Refunds via Vaaree credits can be redeemed on next purchase at Vaaree.com within the validity date.
- Refunds to bank accounts shall be processed within 7-8 business days.
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment. Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
For Partial COD:

- Pre-Dispatch Cancellations: In the event an order is cancelled by the Customer or Vaaree prior to dispatch, the Prepaid Amount (if applicable) shall be refunded to the original payment method or credited to the Vaaree Wallet, as opted by the customer.
- Delivery Failures Not Attributable to the Customer: If delivery is unsuccessful due to logistics issues, courier delays or other reasons verified and approved by Vaaree, the Prepaid Amount (if applicable) may be refunded at Vaaree’s discretion.
- Delivery Failures Attributable to the Customer: If the delivery fails due to reasons including, but not limited to, customer refusal to accept delivery, incorrect or incomplete address, unavailability, or the customer being unreachable, the Prepaid Amount shall be deemed non-refundable. Such orders will be treated as ‘Return to Origin’ (“RTO”) due to Customer-attributable causes.
- Post-Delivery Returns and Exchanges: Subject to the terms and conditions of this policy, for orders that are successfully delivered and subsequently returned or exchanged in accordance with this policy, the total amount paid by the customer (Prepaid Amount + Remaining Amount) shall be refunded or adjusted, subject to the applicable return/exchange conditions. In exchange cases, the Prepaid Amount may be adjusted against the value of the exchanged product.
- Non-Refundable Nature of Prepaid Amount in RTO Cases: The Prepaid Amount (as applicable) shall be non-refundable for all RTO cases arising due to Customer-related reasons, including refusal to accept delivery, failure to pay the Remaining Amount, or any other Customer-attributable factor. Further, for all RTO events due to Customer-attributable reasons, Vaaree reserves the right to deduct applicable shipping and handling charges from any refundable amount or to recover such charges from the Customer.
For all Transactions: There shall be no refund of the amount charged towards shipping of the products.

MISCELLANEOUS
This Policy and any separate agreements whereby Vaaree provide You any services shall be governed by and construed in accordance with the laws of India. Courts at Bangalore, Karnataka, shall have exclusive jurisdiction on the matters arising from or in connection with this Policy / services.

You can review the most current version of this Policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of this Policy by posting updates and changes to our website. Your continued use of or access to our website or the service following the posting of any changes to these Policies constitutes acceptance of those changes.

Customer support team: for any feedback, concern or queries regarding returns/refund/cancellation please contact:

Write to us on: help@vaaree.com

Call us at: +917996887888/Support number available on the website